Ionic battery draining, steps, and heart rate tracking issues

[TarkanA]

I wear my watch most days and have always had good battery life but since the recent updates I have to charge every other day. I used to go a week between charges.

Steps are not registering properly. Registering only hundreds when I'm doing thousands.

Heart rate data is not registering properly I'm lucky to get a day's data in a week. Despite wearing every weekday. When I exercise it shows the heart rate data but not the resting heart rate data.

Have tried resets and fresh installs but nothing is working.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @TarkanA, it's great to see you in our Fitbit Community. Regarding the battery life, steps and heart rate tracking issues that your Fitbit Ionic has experienced, I appreciate the time spent trying to get them resolved before contacting our forums.

In order to avoid providing the same information, let me know if you restarted your Ionic as described in this help article. In the meantime, try the tips that are listed in this help page in order to improve the battery life of your Fitbit device.

Also, follow the troubleshooting steps that are listed in this help article in order to fix the heart rate issue. Finally, check out this page, which explains how your Fitbit device tracks your steps.

Monitor your Ionic during the next 24 hours and see if the issues get fixed.

Looking forward to your response.

[dbgvan]

You're lucky. I used to go a week before charging, after the recent update I can make it a day if I'm lucky - assuming I don't use do a workout that tracks GPS.