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Ionic battery issue 27.70.7.14

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‎12-24-2019 13:28

‎12-24-2019 13:28

I've had an ionic for 2 months and the battery was lasting for 4 days on average.

All of a sudden, the battery life won't complete 1 day.

I am on version 27.70.7.14.

Tried a soft reset, and a factory reset.

Deleted all the apps that can be deleted, turned off all day sync, turned of always connected. 

Nothing works, still at 1 day battery life.

Is this a software update bug?

Best Answer
5 REPLIES 5

‎12-25-2019 09:38 - edited ‎12-25-2019 09:41

‎12-25-2019 09:38 - edited ‎12-25-2019 09:41

@TB123 Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

 

I appreciate the time you took to share what you're experiencing. In this case, I've shared your post with our Support team, they will continue assisting you, please check your email inbox. 

 

I'll be around if you have any additional questions.

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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0 Votes

‎12-28-2019 09:36

In response to SilviaFitbit

‎12-28-2019 09:36

No response yet. Getting worse now. Down to 12 hours battery life. If it's an issue with the new software, just keep it simple and let me know. I would put it aside and take it out  again once you solve the issue you created. 

Was really enjoying the device before this.

 

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0 Votes

‎12-31-2019 13:21

In response to TB123

‎12-31-2019 13:21

@TB123 Thanks for getting back. In this case, I've shared your post with our Support team and they will continue assisting you through email. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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0 Votes

‎02-05-2020 18:21

In response to SilviaFitbit

‎02-05-2020 18:21

Hi!  This is affecting me too!  I have had my Ionic for about a year with 4+ days of battery life, now I have to remove it during the day to charge it.  Any way to go back to a previous OS?

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‎02-07-2020 00:01

‎02-07-2020 00:01

This happened to me as well. 

I managed to get a replacement in December. A month after use the battery started doing the same thing. I have been given yet another pebble replacement,, however am wary of using this one until they fix the firmware. I don't want to break yet another watch. Currently have to charge this one every two days. All I am doing is walking and using it to track sleep

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