help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic battery life not lasting and Pandora subscription

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-19-2020 23:49 - last edited on ‎12-23-2020 16:03 by Fitbit Moderator

‎12-19-2020 23:49 - last edited on ‎12-23-2020 16:03 by Fitbit Moderator

I received my watch as a birthday present in August 2020, and initially LOVED it! I'm an avid hunter/hiker, so the GPS feature (actually tracking location vs. Pedometer style tracking where there has to be movement) was a huge plus! Installed one watch face, a hike/GPS/altimeter app, and Pandora.

First issue, was my Pandora WILL NOT play... something about 'must have premium version'.... any work-arounds or advice for playing music?

Second issue, is my battery life has dropped to one day, at best. Is there any easy way to shut off/turn on the GPS feature from the actual watch? From what I've read, I'm guessing that is what is draining it.... 

Thanks! 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎12-23-2020 16:02

‎12-23-2020 16:02

Hi @Mtcowgrl07, welcome to the Community Forums.

 

Thanks for the details that were shared in your post, it's a pleasure for me to answer your questions. For the first question about Pandora, let me share with you that the Pandora app is available to Ionic, Sense, Versa, Versa 2, and Versa 3 users in the United States who have a paid subscription. For more information about Pandora subscriptions, see help.pandora.com. If you need to create a new Pandora account or upgrade your existing subscription, you can do so before you download Pandora stations to your watch.

 

In regards the battery life situation, let me share with you that the battery of our Ionic was designed to last 5 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

 

After following the above information, please check this help article for more tips and recommendations. This article includes a restart process that will refresh the device's performance. Keep in mind that the battery life of your Ionic while tracking an exercise using GPS is 10 hours. 

 

Let me know if further assistance is needed and if you have any additional questions.

Best Answer
0 Votes