Ionic battery life not lasting and not tracking stats

[Rollinsj7]

My ionic was purchased last year. It worked well until a week or so ago. It started to not sync well. Yesterday, it stopped counting my steps, tracking my heart rate and my runs. It also went from fully charged to 0% in 24 hours. 

Moderator Edit: Clarified subject

[USAF-Larry]

@Rollinsj7, if you have not already done so, contact Fitbit Support about this issue.  Click on the Help link at the bottom of this page, then select Get Support to find the best way to contact them.

[PaulMe]

 It worked well until a week or so ago.

Three things the user should try - Have you?

1. Restart the Ionic.

2. Remove the device from your phone and do the 3 button reset (mentioned hundreds of times in previous posts - do a forum post search), and setup again - pairing with your phone/account.

3. Contact support via phone or email. Preferably phone. Best to talk with a real person.

Keep connected to a charger when trying 1 and 2.

[Halll]

Sounds like your Ionic might be defective.  If your factory reset does not help - contact Tech Support.  Many have reported getting a replacement for that problem.  So that might be the end solution for you.