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Ionic battery life not lasting and only shows time/date

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‎11-08-2020 13:20 - last edited on ‎11-09-2020 11:47 by Fitbit Moderator

‎11-08-2020 13:20 - last edited on ‎11-09-2020 11:47 by Fitbit Moderator

My fitbit Ionic is showing for the last week (27.10.2020) only the time and date and no other Data.  Also, the battery runs out in less than one day.  I have reseted it, tourned it off and done a factory reset. Could someone help me?

 

Moderator Edit: Clarified subject

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‎11-09-2020 11:47

‎11-09-2020 11:47

Hi @aclaho, welcome to the Community Forums.

 

Thanks for bringing this to my attention. Let me share with you that the battery of our Ionic was designed to last 5 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

 

After following the above information, please check this help article for more tips and recommendations. Please also try to change your device's clock face and let me know if the issue persists. 

 

Let me know if further assistance is needed and if you have any additional questions.

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