Ionic battery life not lasting as it should

[dndgod]

The battery life in my Ionic has suddenly dropped to almost nonexistent.

I purchased a new Ionic in June 2020, now in December 2020 the battery barely lasts 30 hours with no GPS running, only using it as a normal watch.  My 2 previous Ionics died after 2 years.  This one appears not to be lasting 1/4 of that time.

I guess the once great quality control Fitbit once had is now long gone and a thing of the past.

Moderator Edit: Clarified subject

Moderator Edit: Content

[RicardoFitbit]

Hi @dndgod, welcome to the Community Forums.

Thanks for bringing this to my attention and for the details that were shared, I understand how frustrating this matter can be for you. Let me share with you that the battery of our Ionic was designed to last 5 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

After following the above information, please check this help article for more tips and recommendations. This article includes a restart process that will refresh the device's performance.

Let me know if further assistance is needed and if you have any additional questions.

[tvos]

Same for me.

I tried everything recommended but they are not going to replace my Fitbit!

[dndgod]

I have already done everything you suggested in the email.  Any more suggestions?  Melvin IISent from AOL Desktop

Moderator Edit: Personal info removed

[tvos]

Probably 

Moderator Edit: Content

[RicardoFitbit]

Your reply is appreciated @dndgod and welcome aboard @tvos.

@dndgod I'm sorry to know that you're still experiencing difficulties with the battery life of your Fitbit Ionic. That said, I've contacted our Customer Support team on your behalf for them to further assist you with this situation. Please keep an eye on your email inbox because they'll be in touch with you in a timely manner. It was a pleasure to assist you.

@tvos Thanks for bringing this to our attention. Since you already received assistance from our Customer Support team, I’d suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here.  

I'll be around.

[tvos]

Hi @RicardoFitbit , i just performed a factory reset in order to try again and make my device come back to what it was. Now it is not turning on.

[RicardoFitbit]

Your update is appreciated @tvos.

I'm sorry to know that your Ionic is not turning on after trying a factory reset procedure. As it turns out, I don't have access to the information our Customer Support team provided to assist you accordingly, therefore, my best advice for you at this moment will be to keep in touch with them if further assistance is still required. 

I'll be around if you need anything else.