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Ionic battery life not lasting

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‎05-26-2020 10:21 - last edited on ‎05-29-2020 16:28 by Fitbit Moderator

‎05-26-2020 10:21 - last edited on ‎05-29-2020 16:28 by Fitbit Moderator

Smart watch purchased 09.08.2018. Today the battery lasts 3.5 days. 5 days ago. No sports, no GPS, only notifications. That is sad, very sad. Everything updated. Will it be the successor to Fitbit Ionic, Fitbit Ionic2? I need a replacement. I don't want to buy others. Thank you

 

Moderator Edit: Clarified subject

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‎05-29-2020 16:28

‎05-29-2020 16:28

Hi @sinco, welcome to the Community Forums! 

 

Thanks for bringing this to my attention and for the details that were shared in your post. Let me share with you that the battery of our Ionic was designed to last 5 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

 

After following the above information, please check this help article for more tips and recommendations. This article includes as restart process that will refresh the device's performance.

 

Keep me posted, I’ll be right here if you need anything else.

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