Ionic battery life not lasting

[Rdorris84]

For past the four years, I have been avid fitbit customer, I am sadden to say, I will no longer be a fitbit customer, I have purchase four devices, a versa, blaze, ionic, and fitbit scale, at first, I thought it was me, but after conversing with other people in community, it prove me that it wasnt me. I have been dealing with defects with the device since i became apart of the fitbit community, it seems the battery life in the device is short in the devices, I have owned.  I never abused the devices and maintained the devices with care. The device battery life depletes and will not take a charge, I have contacted customer service, there only solution is to offer me 25% discount. Fit bit are selling inferior product to their consumers. I have three other coworkers who have experience these poor qualities. I want the public to know about these defects in their devices

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Rdorris84, welcome to the Community Forums!

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated.

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.