help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic battery life not lasting

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-20-2020 19:13 - last edited on ‎07-27-2020 14:36 by Fitbit Moderator

‎07-20-2020 19:13 - last edited on ‎07-27-2020 14:36 by Fitbit Moderator

My Ionic will not stay charged. Having to charge before I leave for work, generally loses 33% percent of charge during the night. Then loses 64% during the day. I have factory reset,  minimized the apps running. I have had this Ionic for 2+years, this isn’t the first time this has happened. Please advise... may look at going to a Samsung, Garmin or Apple if this can’t be resolved. Been a Fitbit member since 2016.

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎07-27-2020 14:35

‎07-27-2020 14:35

Hi @Hazman24, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

Best Answer
0 Votes