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Ionic battery life not lasting

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‎07-26-2020 01:29 - last edited on ‎07-27-2020 18:22 by Fitbit Moderator

‎07-26-2020 01:29 - last edited on ‎07-27-2020 18:22 by Fitbit Moderator

Power was 100 last night and has drop too 41 this morning 

What is wrong 

 

Moderator Edit: Clarified subject

 

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2 REPLIES 2

‎07-27-2020 18:22

‎07-27-2020 18:22

Hi @Andrewhanna, welcome to the Community Forums!

 

Thanks for your post. Let me share with you that the battery of our Ionic was designed to last 5 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

 

After following the above information, please check this help article for more tips and recommendations. This article includes as restart process that will refresh the device's performance.

 

Let me know if further assistance is needed and if you have any additional questions.

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‎07-27-2020 22:34

In response to RicardoFitbit

‎07-27-2020 22:34

Hi, I have the same issue. The battery for the last few day have only last serveral hours. I havechanged any setting it used to last 5days as you said. The fitbit app on my phone tell me I have an update. I do the update and it reboots but tell me I still have the update to install 27.70.8.0. The firmware on the watch is 27.70.8.0. It say it needs to calibrate plug in the power cable I do this it fails. The green led don't light up on the back and and the steps arn't being counted. The watch is syncing with the app.

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