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Ionic battery life not lasting

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‎08-17-2020 07:55 - last edited on ‎08-17-2020 12:39 by Fitbit Moderator

‎08-17-2020 07:55 - last edited on ‎08-17-2020 12:39 by Fitbit Moderator

My ionic runs out of charge quickly, having to charge it twice a day.

 

Moderator Edit: Clarified subject

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‎08-17-2020 12:38

‎08-17-2020 12:38

Hi @Cat60, welcome to the Community Forums!

 

Thanks for bringing this to my attention. Let me share with you that the battery of our Fitbit Ionic was designed to last 5 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

 

After following the above information, please check this help article for more tips and recommendations. This article includes as restart process that will refresh the device's performance.

 

Let me know if further assistance is needed and if you have any additional questions.

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