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Ionic battery life not lasting

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‎08-30-2020 19:18 - last edited on ‎08-31-2020 17:11 by Fitbit Moderator

‎08-30-2020 19:18 - last edited on ‎08-31-2020 17:11 by Fitbit Moderator

Bought Ionic few months back. 

battery drains too fast. Followed some instructions of factory reset as suggested by few experts but no impact as of now. 

battery drains in 3 hours after complete charging. 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎08-31-2020 17:11

‎08-31-2020 17:11

Hi @PankajM, welcome to the Community Forums!

 

Thanks for your post and for trying some troubleshooting steps before posting over here. Let me share with you that the battery of our Ionic was designed to last 5 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

 

After following the above information, please check this help article for more tips and recommendations. This article includes as restart process that will refresh the device's performance.

 

Let me know if further assistance is needed and if you have any additional questions.

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‎08-31-2020 22:51

In response to RicardoFitbit

‎08-31-2020 22:51

Hi Ricardo,

 

Previously also I was not using much of features like mobile notifications etc. Also the brightness in on Auto mode. No animated watch. 

still tried instructions provided by you but no effect. 


Average 1% drainage happens in every 4-5 minutes which is pathetic. 

I am afraid you must not suggest to turn off HR 😀. 

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‎09-01-2020 17:56

In response to PankajM

‎09-01-2020 17:56

Your reply is appreciated @PankajM.

 

I'm sorry to know that you're still experiencing difficulties with the battery life of your Ionic watch but thanks for taking into consideration the troubleshooting steps that were shared on my previous post. Because your issue persists, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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