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Ionic battery life not lasting

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‎08-31-2020 08:42 - last edited on ‎08-31-2020 17:19 by Fitbit Moderator

‎08-31-2020 08:42 - last edited on ‎08-31-2020 17:19 by Fitbit Moderator

Hi my watch is 22 months old and i am having to charge it each day. Has got worse over last 3 months. Any ideas anyone.

 

Moderator Edit: Clarified subject

 

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‎08-31-2020 17:19

‎08-31-2020 17:19

Hi @Daz1972, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. Let me share with you that the battery of our Ionic was designed to last 5 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

 

After following the above information, please check this help article for more tips and recommendations. This article includes as restart process that will refresh the device's performance.

 

Let me know if further assistance is needed and if you have any additional questions.

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