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Ionic battery life not lasting

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‎10-25-2020 11:30 - last edited on ‎10-26-2020 18:11 by Fitbit Moderator

‎10-25-2020 11:30 - last edited on ‎10-26-2020 18:11 by Fitbit Moderator

I have done all the requested trouble shooting and the battery still is draining within 12 hours.  It is dropping a percent about every 2 minutes.

 

Moderator Edit: Clarified subject

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‎10-26-2020 18:10

‎10-26-2020 18:10

Hi @DeAnnC, welcome to the Community Forums!

 

Thanks for your post and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please specify which troubleshooting steps you already tried? Let me share with you that the battery of our Ionic was designed to last 5 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

 

After following the above information, please check this help article for more tips and recommendations. This article includes as restart process that will refresh the device's performance.

 

Let me know if further assistance is needed and if you have any additional questions.

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