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Ionic battery life not lasting

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‎11-01-2020 14:01 - last edited on ‎11-01-2020 21:36 by Fitbit Moderator

‎11-01-2020 14:01 - last edited on ‎11-01-2020 21:36 by Fitbit Moderator

Since the last update, my battery only lasts 24 hrs, before it was 3 to 4 days. Has anyone else experienced this problem? How did you fix? 

 

Moderator Edit: Clarified subject

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‎11-01-2020 14:43 - edited ‎11-01-2020 14:44

‎11-01-2020 14:43 - edited ‎11-01-2020 14:44

PLENTY of discussion in recent archived posts - have you searched the forum?

Not a simple fix unfortunately. 

You could try a few things;

restart your Ionic

Unpair/repair it to your phone

Factory reset the Ionic - after unpairing/deleting from your phone

 

Wait for a future fw release from Fitbit, that has hopefully addressed the issue.

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‎11-01-2020 21:36

In response to PaulMe

‎11-01-2020 21:36

Hi @Miffy24, welcome to the Community Forums! 

 

Thanks for bringing this to my attention. Let me share with you that the battery of our Ionic was designed to last 5 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

 

After following the above information, please check this help article for more tips and recommendations. This article includes as restart process that will refresh the device's performance.

 

@PaulMe Thanks for your help!

 

Let me know if further assistance is needed and if you have any additional questions.

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