Ionic battery life not lasting

[Swati29]

Hello,

My fitbit ionic does not retain the battery charge. Once it is completely charged the battery drains out in 2 hours.

Thanks for the help in advance.

Swati 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Swati29, welcome to the Community Forums.

Thanks for bringing this to my attention. Let me share with you that the battery of our Ionic was designed to last 5 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

After following the above information, please check this help article for more tips and recommendations. This article includes a restart process that will refresh the device's performance.

Let me know if further assistance is needed and if you have any additional questions.

[Swati29]

Hello @RicardoFitbit, Thank you for your reply.

I forgot to mention that I have been using my ionic for last 2 year and this is the first time I experience such trouble. I am not using the gps and music feature. Only the HR tracker is on. 

The issue is not solved yet and idea is very much welcome.

Thanks again. 🙂

[RicardoFitbit]

You're welcome @Swati29, your reply is also appreciated.

I'm sorry to know that you're still experiencing difficulties with the battery life of your Ionic device, thanks for your update. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you in a timely manner.

In the meantime they contact you, let me know if you have any additional questions.

[Swati29]

Hello #RicardoFitbit,

Thanks for the initiative, the Customer support team sent me a Ticket but that has been 3 days already.

I did a factory reset on my ionic but nothing changed, it still does not retain the charge more than 6 hours.

It is really very upsetting. Anyways thanks again and Wishing you a very Happy new year buddy... 🙂 

[RicardoFitbit]

It's a pleasure for me to help you @Swati29.

Your effort and patience troubleshooting your Fitbit Ionic with me are really appreciated, I understand your situation and how frustrating this matter can be for you. Our Customer Support team will receive your case information within 3 - 5 business days, therefore, I suggest you to periodically check your email inbox and spam folders because they'll send you information to get you back on track.

It was a pleasure to assist you, happy new year for you too! Thanks for being part of the Fitbit family. 🤓