Ionic battery life not lasting

[JohnC1979]

Hi,

For the last number of months my battery on the Fitbit Ionic(2 and halfyears old) has been getting worse. I have seen all the comments surrounding possible fixes etc posted by the team but nothing is working. I'm not a heavy user of the apps etc but find myself charging it three to four times a week. Case in point it was at 95% when i went to bed last night and was at 70% when i woke up. I have no added apps etc i just it for walking/running and nothing else. The GPS is not on constant so again shouldn't be an issue. 

Is there anything else that can be done?

I see the watch is no longer for sale which worries me as when issues started with fibit flyer they stopped production on them too and i can't see myself buying a new fitbit if in a couple of years time it'll need replacing! 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @JohnC1979, it's nice to see you again participating here in the Community Forums.

Thanks for bringing this to my attention. Let me share with you that the battery of our Ionic was designed to last 5 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

After following the above information, please check this help article for more tips and recommendations. This article includes a restart process that will refresh the device's performance.

Let me know if further assistance is needed and if you have any additional questions.

[JohnC1979]

Hi Ricardo, I have done all this and went through all the tips and articles before posting this thread. I see it's a very common issue and I had raised this last year and received an email from the help desk to which I responded to the agent but no one replied to me. Is there anything else I can do? The watch is only two and a half years old so shouldn't be causing these issues especially with the price I paid

[RicardoFitbit]

Your update is appreciated @JohnC1979.

I appreciate all the details that were shared in your post and for trying some troubleshooting steps before posting over here, certainly, the battery of your Ionic isn't working the way it was designed. That said, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.  

In the meantime they contact you, let me know if you have any additional questions.

[JohnC1979]

Still no one has been in touch Ricardo

[RicardoFitbit]

@JohnC1979 Sorry for the delay, our Customer Support team informed me that they already send you information to the email address associated with your Fitbit account, please check your email inbox and spam folders. If still no contact, please let me know so I can escalate this.

I'll be here.