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Ionic battery life

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‎05-13-2019 22:28 - last edited on ‎05-14-2019 11:54 by Fitbit Moderator

‎05-13-2019 22:28 - last edited on ‎05-14-2019 11:54 by Fitbit Moderator

My Battery going flat over night, I was getting 4-5 days out of it now all of a sudden I change it of a evening and by the morning it's flat. I fully charged it again and within a few hours it was dead again. I have done a factory reset and last night after a full change it was dead again by the morning . Anyone know what the UK warranty is? 

 

Moderator edit: Subject for clarity 

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‎05-14-2019 11:53

‎05-14-2019 11:53

Hello @vfr800vtec welcome to our Fitbit Community! I'm here to help you with your battery difficulties.

 

First, I'd like to appreciate your time and patience troubleshooting this matter prior posting. Let me share with you that our Ionic device was designed to last 5 days just as you stated, but the battery life also depends on how frequently you use its features. Therefore, I recommend you to charge your Fitbit with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use too much. Also, please check this help article for more tips and recommendations.

 

I'd like to let you know that our United Kingdom users have a 2-year warranty period. For any inquiry related to our warranty policies, I recommend you to check: Return Policy and Warranty for more information and details. 

 

I'll be here if you need anything else, let me know how it goes.

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