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Ionic battery not charging

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‎06-28-2020 12:51 - last edited on ‎06-29-2020 18:45 by Fitbit Moderator

‎06-28-2020 12:51 - last edited on ‎06-29-2020 18:45 by Fitbit Moderator

My Ionic stopped yesterday counting my steps and taking heart beat.  I did all the steps of re-syncing, restarting, even a hard reset.  Now it will not come back on.  Not sure what to do next.  Help!

 

Moderator Edit: Clarified subject

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‎06-29-2020 18:44

‎06-29-2020 18:44

Hi @Kboles1229, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

 

Let me know if you have any additional questions, I'll be here.

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