help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic battery not charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-10-2020 09:57 - last edited on ‎11-16-2020 14:50 by Fitbit Moderator

‎11-10-2020 09:57 - last edited on ‎11-16-2020 14:50 by Fitbit Moderator

Wherever I wear the Ionic, wow people envy me that I have a nice watch.

 

 

I usually keep my watch clean, I also very careful in handling it.

I bought a Screen Protector to protect the face.

 

 

Although there is some hiccup because of the battery not charging I believe Fitbit is doing something about it.

 

 

They are very prompt in answering my questions.

 

 

I hope Fitbit is more well known than ever before by having more and more features.

 

Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

‎11-16-2020 14:52

‎11-16-2020 14:52

Hi @Joyceloh777, welcome to the Community Forums! 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always helpful for us.

 

Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

Let me know if you have any additional questions, I'll be around.

Best Answer
0 Votes