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Ionic battery short life and not tracking heart rate

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‎01-19-2021 09:11 - last edited on ‎01-20-2021 10:33 by

‎01-19-2021 09:11 - last edited on ‎01-20-2021 10:33 by

Ionic battery won’t last more than a few hours and heart rate sensor stoped working completely...

Have tried restarting and a factory reset 

Didn’t help

 

 

Moderator edit: subject for clarity 

 

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‎01-20-2021 11:31

‎01-20-2021 11:31

Welcome to the Fitbit Community, @twrwhitehead.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend making sure your device is paired to your Fitbit account and following the complete troubleshooting instructions to resolve the issue with heart rate at What factors can affect my heart-rate reading on my Fitbit device?

 

Regarding the battery issue, I recommend double checking our charging instructions and trying our tips for preventing battery drain since battery use is affected by various factors and settings. 

 

I'll be around if you need further help.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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