Ionic battery short life

[Duda1992]

A year ago I upgraded my Charge 2 to Ionic. Love the features but it never worked efficiently. It has had issues frecuently. Finally the battery doesn't last more than 5 hrs. It's so frustrating, I have put it away for weeks. I need help. Is the Ionic lifetime less than 2 yrs? What can I do? Thank you!

[SilviaFitbit]

Welcome to the Community @Duda1992. Thanks for letting me know that you've had a Charge 2 and now you got a Fitbit Ionic. 

Sorry to hear that you're experiencing these issues with your watch. I would like you to restart your watch and make sure you're fully charging it. 

Let me know how it goes! I'll be around if you need further assistance. 

[Duda1992]

I have reset my watch many times, followed suggestions from the community, unfortunately  nothing seems to work. Battery last 6hrs max.

I was out of town and hoping to track my runs and long walks, by afternoon, my ionic was dead. I need help pls, could I send it to a warehouse for fixing,etc?

[SilviaFitbit]

Thanks for getting back @Duda1992. I appreciate that you mentioned the battery is only lasting 6 hours. 

Fitbit doesn't have a repair center but I've shared your post with our Support team, they will continue assisting you and providing you with options. 

I'll be around if you need further assistance. 

[Smithd114]

I recently have started having the same problem. Fitbit will not stay charged for more than just a cpl of hours. I have tried the factory reset but still. it will not hold a charge.

[SilviaFitbit]

@Smithd114 Welcome to the Community. Sorry for the delayed reply. 

Thanks for letting me know that you've done a factory reset. I would like you to make sure you've fully charged it and follow these tips to extend your watch's battery life. 

Let me know the outcome.