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Ionic battery short life

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‎01-12-2021 19:40 - last edited on ‎01-13-2021 10:27 by

‎01-12-2021 19:40 - last edited on ‎01-13-2021 10:27 by

Have reset Iconic twice in last few days.Have updated in last few days. Battery runs down. As an example 98% at 9am now 4.30 charge gone. Now not recording heart rate, distance stuck on.35 no matter how long the exercise is. Unable to charge from Mac book air cable. Now only able to charge using IPad switch with fit but charger.  Uninstalled and installed app on phone. Fit but is just over 2years and in daily use.

What assistance can you offer.

 

 

Moderator edit: subject for clarity 

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‎01-13-2021 11:04 - edited ‎01-13-2021 11:06

‎01-13-2021 11:04 - edited ‎01-13-2021 11:06

Welcome to the Fitbit Community, @Grannyviv.

 

Thank you for sharing the issues you’re experiencing. I appreciate your troubleshooting efforts. I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

I'll be around if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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