Ionic battery suddenly not lasting

[SomeGermanDude]

Hej guys, I recently bought a fitbit Iconic. The first week was awesome. Everything worked as intended and I only had to charge  it once. But since 2 days the Ionic wont even last a day and drained completely overnight! I use the stock clock face and have only activated phone call notifications.

Ive read nearly all threads to this topic, but neither of the "solutions" worked. Neither factory resetting, nor reinstalling the app and unpiaring the device worked. Is there something else I can do? I bought it mainly to track the walks with my newborn baby and it really sucks that I cant do that right now.

Moderator Edit: Clarified subject

[rubygasis]

Following this thread. Got the same experience.

[SilviaFitbit]

@SomeGermanDude A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I appreciate the troubleshooting tried and the research done prior to posting. Since you have tried the recommended troubleshooting and you mentioned that's draining overnight, I've shared your post with our Support team and someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

@rubygasis Welcome to the Fitbit Community. If you're experiencing battery draining please follow these tips to extend your battery life and let me know the results. 

I'll be around if you have any additional questions! 

[rubygasis]

Hi! May I knoe where I canfind the tips? Any link?

[SomeGermanDude]

Currently I can't link you the tips directly, but I'll sumarize them for you. 

1. unpair the ionic, reinstall the app und remove the ionic in your mobile phones Bluetooth Settings. Than reinstall the fitbit app, pair your ionic anew.

2. Do the above while also factory reseting your fitbit. 

[SomeGermanDude]

Thanks for the reply.

I have yet to be contacted. 

Greetings. 

[Birni24]

After a firmware update that stopped (froze) during the update, I managed to do a restart and seemingly do a succesful update. The Ionic seemed to work ok, but then the battery startet to drain very fast. I noticed that it didn't record any steps/km but it showed a pulse (thank god for that 🙂 )
OK, I did new restart and now it showed an abnormal amount of steps and calories.

I have not tried to do a factory reset yet, but maybe thats the next step. But for med the trouble startet with software / firmaware update.

[rubygasis]

I have done all the steps. Unfortunately, my Ionic suddenly off while charging and now I can't open nor restart it anymore😔

[Indra-S]

How do you do a factory restart?

[Indra-S]

The same thing happened to me.  I am so disappointed with Fitbit.  After so many emails, they tell me that your warranty has expired. The watch does not last more than 18 months.

[rubygasis · Accepted solution]

@SomeGermanDude taught me these steps. You may try and might work for you;

1. unpair the ionic, reinstall the app und remove the ionic in your mobile phones Bluetooth Settings. Than reinstall the fitbit app, pair your ionic anew.

2. Do the above while also factory reseting your fitbit. 

My ionic last only 4 months😥