help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic battery won't charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-11-2020 11:37 - last edited on ‎10-13-2020 13:13 by Fitbit Moderator

‎10-11-2020 11:37 - last edited on ‎10-13-2020 13:13 by Fitbit Moderator

I have an ionic since oct 2017 and today when i tried to charge the battery the screen went off and I am not able to charge it any more.After 5 hours trying to charge it the screen is black it does not work
Any tip that could help me?

 

Moderator Edit: Clarified subject

Best Answer
3 REPLIES 3

‎10-11-2020 18:00

‎10-11-2020 18:00

I would also be interested in any helpful response.  We had the same problem with my husband's Ionic at just barely over one year old, and had to get a replacement under service contract because - believe it or not - there is nobody we end users can pay to replace a battery.  Unbelievable!  I asked how we might be able to address this after the extended contract ends, and got no response whatsoever. 

 

I do hope you get (and please share) a more helpful response.  

Best Answer
0 Votes

‎10-12-2020 09:30

‎10-12-2020 09:30

Hey @CAROLUSI, maybe my solution could help you: https://community.fitbit.com/t5/Ionic/Ionic-won-t-charge-battery-is-at-0/m-p/4528096#M138933

Best Answer
0 Votes

‎10-12-2020 14:59 - edited ‎10-12-2020 15:07

In response to theLauraK

‎10-12-2020 14:59 - edited ‎10-12-2020 15:07

I do hope you get (and please share) a more helpful response.  

 

A more helpful response is to look through a few previous pages of help on this issue. Months actually! ALL the info has been posted many, many, many times. Nothing new to add unfortunately. You don't need to read all 17,000+ posts, but perhaps a few pages worth. If the info isn't there or to your liking, or doesn't fix your problem then there is no help, other than contacting Fitbit support. But I can assure you, your issue - along with 90% of issues has been discussed ad nauseam throughout this forum!

 

Thread archiving is a wonderful thing. We should ALL use it more often!

🙂

Best Answer
0 Votes