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Ionic became unresponsive after swimming

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‎02-07-2021 19:55 - last edited on ‎02-08-2021 03:15 by Fitbit Moderator

‎02-07-2021 19:55 - last edited on ‎02-08-2021 03:15 by Fitbit Moderator

Have charged it all day and still won’t turn on.  Hard resets dont do anything.  Have had for almost 4 years with no issues until now (doesn’t make it ok).  Aren’t these things supposed to be used for swimming?

 

 

Moderator edit: updated subject for clarity

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‎02-08-2021 03:15

‎02-08-2021 03:15

Hi @Gentilini3, welcome to our Fitbit Community. I totally understand how you feel about your Fitbit Ionic since it became unresponsive. By the way, thank you for trying to revive it before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via email. In case you need further assistance, reply to their last email and they'll be happy to follow up.

 

Let me know if you have any questions.

JuanJo | Community Moderator

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