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Ionic bike information inaccurate

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‎01-22-2019 12:25 - last edited on ‎01-23-2019 10:17 by Moderator Alum

‎01-22-2019 12:25 - last edited on ‎01-23-2019 10:17 by Moderator Alum

whether I bike, swim or run, the time the watch recorded at the time of the exercise, ie; today I biked 45 minutes according to timer but app states I exercised 30 minutes. Very frustrating to have it consistently under report activity. Also really hate that my steps are related to arm swing not steps; no steps whenever you carry something as your arm doesn't swing. Stupid

 

 

Moderator edit: subject for clarity

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‎01-22-2019 13:44

‎01-22-2019 13:44

@jenifer414 wrote:

whether I bike, swim or run, the time the watch recorded at the time of the exercise, ie; today I biked 45 minutes according to timer but app states I exercised 30 minutes. Very frustrating to have it consistently under report activity. Also really hate that my steps are related to arm swing not steps; no steps whenever you carry something as your arm doesn't swing. Stupid

Yeah have found the device is not that accurate.  More kinda just gives a general idea of what has been done.  

 

You can try to restart a few times - or shutdown - or change clockfaces - or even reset to factory if feeling lucky.  The odd time the device works better after that.

 

But def have concluded the device has certain limitations.

Vote if this helps you at all and Vote if this is a solution to your issue [Current Leader in Ionic Forum with 15 Solutions + Thumbs Up 92]
Really there is no need to suffer in Frustration - simply call Tech Support at 877-623-4997 and get your Ionic replaced right now while you can
Many have followed this straightforward advice and now have a replacement Ionic - we all should have “zero tolerance” for any defective Ionic
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‎01-23-2019 10:21

In response to Whistler888

‎01-23-2019 10:21

Welcome to the Community @jenifer414 and @Whistler888 thanks for the input.

 

I appreciate the feedback provided about the Ionic. To have some tips on how you can register your activities, I recommend taking a look at the help article How do I track exercise and activity with my Fitbit device? and check the information provide there. After you can test your unit.

 

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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