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Ionic black screen, won't charge

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‎06-19-2019 07:09

‎06-19-2019 07:09

I've seen this crop up a few times on the forum, but I thought I'd start my own. It was purchased from a third party retailer one year and two weeks ago. It abruptly stopped working two days ago with a full charge. I read the help article "why isn't my battery charging on my Fitbit" and followed all instructions, to no avail. It did not get wet, I have tried numerous USB ports, I have gently cleaned the charging points on both sides, and I have tried a hard reset. Neither the screen or the green lights on the back are lighting up.

 

Any help would be appreciated.

Thanks 

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‎06-20-2019 10:44 - last edited on ‎01-02-2025 10:00 by Fitbit Moderator

‎06-20-2019 10:44 - last edited on ‎01-02-2025 10:00 by Fitbit Moderator

A warm welcome to the Community @Micmack! Thanks for the research done in the forums. 

Since, you've tried all the troubleshooting recommended. I've shared your post with our Support team, they will continue assisting you. 

Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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