Ionic blank screen and no notifications since last update

[Vonbri]

My Ionic watch screen as gone blank since last update it still records steps etc on the dashboard but can’t get any notifications on the screen.still no replies to my emails to them

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Vonbri. I am sorry for the delayed response.

I've moved your post to Ionic board so we can keep our forums organized. 

I am sorry to hear your Fitbit Ionic screen has gone blank and you don't get any notifications since the last update. Thanks for trying to resolve this and I am here to help. 

I am sorry to hear about your experience with our Support team via email. Due to recent events affecting our operations, our Support team may need more time to respond. I could see that they got in touch with you. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

I'll be around if you have any questions.