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Ionic blank screen, then stuck on the logo image

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‎09-12-2020 05:22 - last edited on ‎09-16-2020 11:15 by Fitbit Moderator

‎09-12-2020 05:22 - last edited on ‎09-16-2020 11:15 by Fitbit Moderator

Hi, my watch screen went blank even though it’s fully charged. Managed to do a reset but now it’s stuck on the logo and the screen keeps twitching and lines appear.

 

Moderator Edit: Clarified subject

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‎09-16-2020 11:15 - last edited on ‎10-17-2024 08:43 by Fitbit Moderator

‎09-16-2020 11:15 - last edited on ‎10-17-2024 08:43 by Fitbit Moderator

@Sam018 A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I appreciate the troubleshooting tried prior to posting. In this case, I've shared your post with our Support team and someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

I'll be around if you have any additional questions. 

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