Ionic blank screen

[Shervie]

My Ionic has stopped working around 7am (about 13 hours ago). I tried charging it, the app showed it was fully charged at 5pm, and used half battery in 2 hours. The green light works on the back of the watch. I tried various different re-boots.

[NellyG]

Have you tried a factory reset? Settings app on the watch and scroll down to About (if you can navigate there), or use the button method. If this doesnt help you will need to contact Support (link in my signature)

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[Shervie]

Thanks, I did try that, nothing will display on the screen. I've logged the issue with support. I got the watch in March, my mum got if with her Frequent Flyers and she has since passed away.so I can't take it back to a store. Hopefully they will respond soon, I feel a bit lost without it 😊