Ionic blinking logo and ‘data not cleared’

[Zoe_ja]

I have just received a warranty replacement Ionic as the last one was water damaged and it will not ‘set-up’ I have tried for 5 days (since 7th Nov) and having no luck. The ionic will pair with iPhone, will complete update then just flashes the Fitbit logo on the screen and won’t do anything else. The phone says ‘installing’ with a loading wheel but I left it over night and by the morning it had failed and just said ‘Fitbit needs updating’ again. I’ve tried at least 20 times. I have tried restarting with the 2 buttons and a factory reset with the three buttons and 2 vibrates, when I do this a red wheel comes on Fitbit screen and says ‘data not cleared, sync and try again’. Pulling my hair out at this point. Have tried on 3 different devices, have tried reinstalling app, rebooting phone, deleting ionic from app and Bluetooth. Literally everything that all the other forums have suggested. Still the ionic is just flashing the Fitbit logo, not doing anything! 

Moderator edit: Subject for clarity.

[NellyG]

Id suggest you try a Factory reset, but if that doesnt fix it then contact Support (link in my signature)

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[Zoe_ja]

Thanks, but like I said in the post, I have tried this many times. When I do this the Fitbit just displays ‘data not cleared, sync and try again’. It is not because I’m doing the reset wrong, the steps are followed exactly and the fitbit does the strong vibration etc. Thanks for the suggestion though 

[GraceGFitbit]

Nice to see that you're digging into the Forums @Zoe_ja, let me give you a warm Welcome to our Community. Thank you for your kind reply @NellyG. 

Have you already tried this solution?

1. Delete the Fitbit Ionic in the Fitbit app
2. Remove the Ionic in the Bluetooth profile (Your phone Bluetooth setting page)
3. Add the Ionic to the Bluetooth phone list. 
4. In the Fitbit app pair the Ionic again.
5. If there is no connection, restart the Ionic again.

Give it a shot and let me know if that works!

[Jonkroft]

I had this happen last week after (another) bluetooth sync issue...  same 'data not cleared' message.  After doing everything you have suggested, I ended up turning my phone completely off for at least a minute and then restarting.  I was able to get the 4-digit bluetooth code on the Ionic after that and it should be fine until next month when I'm sure I'll have to do another factory reset for some other sync issue...

You said you rebooted your phone?...  as in "completely off then back on"?  Just restarting the phone's bluetooth won't work if that's all you tried.

[Zoe_ja]

Hi. Yes I have tried all of these things. Tried again this morning, update completed, watch screen turned blue. Then watch flashes Fitbit logo and phone screen says setting up ionic (installing). Any other suggestions? 

[GraceGFitbit]

How you doing @Jonkroft? Thanks for joining this family, hope you like what you find here! And thank you for getting back to us @Zoe_ja.

@Zoe_ja, by checking with our support, I confirmed that you have already an open case with them. In this case to better help you the best is to continue the assistance with them.

Let me know if you have any other question.