help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic button fell off after one day of use

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-02-2017 18:18

‎10-02-2017 18:18

I purchased my Ionic yesterday.  Wore it to work today only to find when I arrived home that the left side button had fallen off at some point during the day.    

Needless to say, I am not impressed with my first Fitbit product.  It goes back to Best Buy tomorrow for exchange.  If the second one is similarly fragile I'll be headed back to Garmin products.  Is this a known issue with the Ionic?

Best Answer
21 REPLIES 21

‎07-06-2018 09:22

‎07-06-2018 09:22

Hi Guys,

Even I bought my Ionic on 15 May and just found today in evening that one button out of three is not there.

Is this some kind of a quality issue.

@fitbitsupport request you to provide a solution for this issue.

Looking forward for a quick and positive revert from your end.

Thanks!!!

Best Answer
0 Votes

‎08-31-2018 05:37

In response to nishantsehgal

‎08-31-2018 05:37

Same problem here. How do I get a replacement button?

Best Answer