Ionic button stuck and touch screen won't respond

[jbbrandt]

My first Ionic died barely within warranty (wouldn't charge despite multiple cleanings).  The replacement is now dying.  The left button appears to be stuck (despite soaking/cleaning multiple times).  It sporadically pops up the dialog to program the left button.  At the same time, that renders the touch screen useless (which is annoying because I set my alarm to 3:30 am the day this happened).  I've cleaned the watch multiple times to no avail and done reboots and resets.  Now I have a watch that randomly buzzes and wakes me up at the wrong time, and only sporadically syncs.  I suspect the only response will be "here's a minor discount on a new watch". I am asking for support.  What should I do?  Unless the discount is huge, I am giving up on Fitbit watches.  Horrible tech issues and my experience with customer support has been less than satisfying.  Are these watched supposed to be disposable?  Suspect I am buying an Apple watch this week. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @jbbrandt.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation and thank you for sharing your experience and feedback. Our team is always working on our products and services, and your comments are always welcome. Since you've already tried to resolve the issue with your watch, I recommend getting in touch with our Support team so they can investigate further and discuss the options available to you. Click here to get connected with them via chat or phone.

See you around.