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Ionic calibration error and not accurately recording steps

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‎07-11-2021 09:01 - last edited on ‎07-11-2021 20:08 by

‎07-11-2021 09:01 - last edited on ‎07-11-2021 20:08 by

A few days ago my Ionic stopped tracking steps etc and now I need to calibrate it but keep getting calibration error
I have done a factory reset, re-installed and updated software on phone and tracker, and set my device up in the fibit app as a new device, but nothing worked.

Any advice?

Thanks
 
 

Moderator edit: subject for clarity 

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‎07-11-2021 20:06

‎07-11-2021 20:06

Welcome to the Fitbit Community, @Bramish.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team regarding this, please continue working with them. I know they will be glad to help you out and provide a solution.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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