RESOLVED: Ionic calibration message

[MattFitbit]

Fitbit Update 5/23: This issue is now resolved. 

Huge thanks to everyone who endured this calibration notification. Your quick and detailed feedback helped our team to identify and implement a fix. 

If you are still seeing this calibration notification, please the steps I posted here to successfully calibrate your Ionic. 

If you are still experiencing this issue after performing the steps detailed above, please feel free to let me know by starting a new topic on the Ionic board. 

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Fitbit Update 04/25/2018: Thanks again for your continued patience as our team works towards a resolution to this issue. 

I appreciate all the feedback we have received in response to this calibration error. This information was very helpful for our team as they identified to root cause of the error. 

We hope to have this fix implemented soon and I will be sure to keep you all updated on when this release will start to roll out. 

I recognize that this is not an ideal experience, so I truly appreciate you all bearing with us while our team gets this sorted out. 

If you have any additional questions, you know where to find me.

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Fitbit Update 04/09/2018:  Just wanted to thank you all for your continued patience as our engineers work to fix this calibration error message issue. 

As mentioned previously, our team is aware of this issue and have proposed a fix which will be rolled out in a future update. 

I understand that the calibration message may be annoying to some and I want to assure you that our team is working diligently to have this issue resolved as soon as possible. In the meantime, please continue to ignore the calibration message as this should not affect the functionality of the Ionic. 

Special thanks to all who have confirmed whether or not they had performed a factory reset prior to receiving this message.  

If you have any additional questions, you know where to find me!

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Fitbit Update 03/27/2018: Hi all. 

Some users are receiving a persistent notification to calibrate their Ionic after updating to Fitbit OS 2.0. 

Our team is aware of this issue and are currently working to have it resolved in a future update. I will be sure to keep you all posted as more information becomes available. 

Thanks to all of you who have spent the time to report this issue, as your experiences have been forwarded to our engineering team. 

In the meantime, please ignore the calibration message, as it periodically may continue to pop up. 

If you have any additional questions, please feel free to reach out. Thanks again all! 

[max42]

Calibration not working after update. Continues to fail calibration. I have it plugged in and laying flat. Ideas?

[Hammafer]

I'm having the same issue. 

[Omerta]

@Hammafer @max42, try to do a factory reset to the watch, that should do the trick.

[steve420]

I'm having the same problem. Factory Reset did not do the trick. Still not calibrating. Getting daily reminders to calibrate...

[max42]

Thanks, tried it but didn’t work 

[driver111]

I'm also having this issue.

[Stephfox]

I have this same problem. 

[njakobs]

Me too, getting notification to recalibrate every day.

[sfringer]

Add me to the list of folks that seem to be encountering this issue.

[Juice6471]

Mine is doing the same thing! It keeps saying calibration failed ever since I did the update. Is there a fix? 

[Juice6471]

Exactly the same for me. Factory reset has not resolved the issue. 

[ebonyk93]

This is the same for me, just done the update and it asked me to calibrate. I’ve tried it on every possible surface and it just won’t calibrate. Incredibly frustrating because now it probably won’t be as accurate when I go for a run tomorrow 🙄

[Chloeurc]

Same problem. I try every time it asks me to and fails every time. 

[NcPappy]

I'm seeing the same problem, occurred immediately after the recent update.

[MarioTS]

Add another one. Same issue after upgrade. 

[Ashton.diamante]

Any news on how to fix this issue? 

[Bobby_Niendorf]

Add me to the list.  Fails calibration after the update. Frustrated.

[Fids]

Add me to this list, my ionic is also not calibrating after the OS update last night.  Done restart and everything. Very frustrating.

[Tony.r]

Mine worked fine with no issues last night, but my partner has also had this issue with her Ionic. The update installed fine but it refuses to calibrate after multiple tries on a flat level surface. Tried rebooting her Ionic too but this did not solve the issue. @MattFitbit any suggestions how to reslove this?