RESOLVED: Ionic calibration message

[MattFitbit]

Fitbit Update 5/23: This issue is now resolved. 

Huge thanks to everyone who endured this calibration notification. Your quick and detailed feedback helped our team to identify and implement a fix. 

If you are still seeing this calibration notification, please the steps I posted here to successfully calibrate your Ionic. 

If you are still experiencing this issue after performing the steps detailed above, please feel free to let me know by starting a new topic on the Ionic board. 

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Fitbit Update 04/25/2018: Thanks again for your continued patience as our team works towards a resolution to this issue. 

I appreciate all the feedback we have received in response to this calibration error. This information was very helpful for our team as they identified to root cause of the error. 

We hope to have this fix implemented soon and I will be sure to keep you all updated on when this release will start to roll out. 

I recognize that this is not an ideal experience, so I truly appreciate you all bearing with us while our team gets this sorted out. 

If you have any additional questions, you know where to find me.

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Fitbit Update 04/09/2018:  Just wanted to thank you all for your continued patience as our engineers work to fix this calibration error message issue. 

As mentioned previously, our team is aware of this issue and have proposed a fix which will be rolled out in a future update. 

I understand that the calibration message may be annoying to some and I want to assure you that our team is working diligently to have this issue resolved as soon as possible. In the meantime, please continue to ignore the calibration message as this should not affect the functionality of the Ionic. 

Special thanks to all who have confirmed whether or not they had performed a factory reset prior to receiving this message.  

If you have any additional questions, you know where to find me!

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Fitbit Update 03/27/2018: Hi all. 

Some users are receiving a persistent notification to calibrate their Ionic after updating to Fitbit OS 2.0. 

Our team is aware of this issue and are currently working to have it resolved in a future update. I will be sure to keep you all posted as more information becomes available. 

Thanks to all of you who have spent the time to report this issue, as your experiences have been forwarded to our engineering team. 

In the meantime, please ignore the calibration message, as it periodically may continue to pop up. 

If you have any additional questions, please feel free to reach out. Thanks again all! 

[Kat_W]

I am having the same issue since the update..

[MuzDownUnder]

Add me to the list. The Ionic will not calibrate no matter which orientation it is in after the update.

[seemebreakthis]

Same problem here.  Yesterday I got a bunch of requests from the watch to calibrate, each time i tried it failed so I had to hit "Later" only to see the request again after a short time.

But today I have not seen this request so far.  Fingers crossed things are back to normal.

[LimTB]

I am also getting the same message and followed the instructions as well, but getting a big red cross in the end - failed! Hope to find some resolution here too. 🤔

hope fitbit Developers are reading these posts and provide a solution soon! Thanks!

[Akatorn]

Any FITBIT personnel can comment anything? I saw others posted the same issue too. 

You ganna wait till thousands get same issue to feedback????

[MattFitbit]

Hi all.

Thanks again for taking the time to report this experience. As I mentioned above, our team is aware of this issue and are currently investigating.

One question our engineering team wanted to ask was, have any of you performed a factory reset prior to updating your device to Fitbit OS 2.0? This could be at any point since you started using the Fitbit Ionic. 

Please feel free to let me know at your earliest convenience. Thanks! 

[sfringer]

@MattFitbit yes, after the previous update I encountered issues with the heart rate sensor and was instructed to perform a factory reset. So I have performed one since I began using my Ionic.

[PostalSteptaker]

I hooked mine up to the power cord.

Let it calibrate and it failed several times??

It was on its side every time.

What can I do to get it to pass??

[patch832]

Every time I try to do the calibrate, I get the message to "retry" or "later" as it never completes successfully. Just exactly, how am i supposed to leave the sensors exposed? Starting to get major frustration here...

[Fids]

No I haven't done a Factory reset on mine, haven't needed to and I've had it since Christmas 2017. Done numerous normal resets though.

[MassiP]

I didn`t encounter any problems with calibrating my Ionic and it was after a factory reset, because of another issue I had. But I read about somebody who couldn`t calibrate his watch and he solved it after he connected the Ionic to a wall charger ( when prompted to calibrate ) instead of using a usb computer connection. So, not sure about this, but maybe something worth trying.

[sfringer]

@MassiP I appreciate the possibility, but I always use a wall charger to charge my Ionic. It has not allowed the calibration to complete successfully.

[Juice6471]

No I had not done a factory reset prior to updating the Ionic.

Sent from my juiceyiPhone

[rizzwan]

Not that I recall a factory reset. But please fix this issue ASAP. Keeps asking to calibrate and fails each time. Thanks and looking forward to a quick fix.

[max42]

I did not do a factory reset prior to upgrading to OS2

Sent from my iPhone

[tonymuffin]

I get exactly the same thing.  It never appears to calibrate it just keeps repeating RETRY or LATER.

[Tony.r]

Hi @MattFitbit thanks for the update, just checked with my partner she has never performed a factory reset on her Ionic,

The last time she saw the red X calibration failed was yesterday morning and since then she has not  been prompted to re-calibrate, hope this is some help to the engineering team.

[tonymuffin]

I have.  I started getting the calibration message yesterday after performing a firmware update.  However, it never appears to calibrate as it keeps saying RETRY or LATER.

[IamDavidVaughan]

Yes @MattFitbit I had a factory reset done back in January and calibration
worked fine...while laying on the dash in a moving vehicle

[Fids]

I'm finding my ionic just won't sync properly to my iphone since the new software installed and I have had to do a number of resets on my ionic and then it works just fine.  However, after every time I've done this, I get the calibration message.