Ionic can not track sleep stages since a few weeks

[rahulp]

My ionic used to track sleep stages just fine up till a few weeks back. 

Since past two weeks it is not able to read my heart rate consistently for sleep tracking. Hence showing simplified sleep tracking.

I tried cleaning heart rate sensor, removing and installing app again, changing the hand. Even adjusted the strap to fit it little tight. Nothing is helping.

I searched and found a lot of users are having the same issue. This can not be a misfit on my wrist that is causing this. There must be an app update which caused this. 

[N8teGee]

Have you tried restarting your Ionic? If that doesn't work you could always try a full factory reset, you have nothing to lose at this point and that should rule out any software issues. 

[rahulp]

Tried restarting the device. Even did the system reset. The sleep tracking worked for one day. Back to simplified tracking.

This is exactly how I used to wear my watch before and sleep tracking worked just fine. There is something wrong in either watch or the software.

[minhchienftu]

How to ask for Fitbit's infor on this?

I got the same issue then i reset but now i cant even pair my phone with ionic .

So frustrated 😞 since this bought second hand from a known-runner

[minhchienftu]

How to ask for Fitbit information on this?

I got the same issue then i reset but now i can't even pair my phone with ionic .

So frustrated 😞 since this bought second hand from a known runner