Ionic can't pair to headphones Philips SHQ6500

[Ericws]

Hi-  all of a sudden my headphones (Philips SHQ6500) stopped bluetooth pairing with my Ionic.  Ionic seems fine.  It can actually find the headphones as an available device, but no pairing is happening.

Any advice available?

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

It's great to see you around @Ericws. Thanks for letting me know about the headphones that you're trying to use with your Ionic. 

I would like you to restart your watch and then try the procedure mentioned in this article: How do I connect Bluetooth audio devices to my Fitbit watch?

Keep me posted. 

[SunsetRunner]

One thing I notice with my Bluetooth headphones is that I have to reconnect to it every time...not pair it, but connect.

It is in settings/bluetooth.

If your headphones are on and close, you just have to select it.

[Ericws]

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@SilviaFitbit wrote:

It's great to see you around @Ericws. Thanks for letting me know about the headphones that you're trying to use with your Ionic. 

I would like you to restart your watch and then try the procedure mentioned in this article: How do I connect Bluetooth audio devices to my Fitbit watch?

Keep me posted. 

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Hi Sylvia,

I did a restart and followed these instructions.  My Ionic was able to "see" the headphones, and the headphones were in pairing mode, but the Ionic just spun in trying to pair and never did.

Any other suggestions available ?  Thank you,

[Ericws]

PS-  the headphones DID pair with my iPhone, so that means there is an issue with the Ionic, right?  Any suggestions, please?

[SilviaFitbit]

Thanks for getting back @Ericws. Sorry for the delayed reply. 

We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

I appreciate the tips you've shared in the forums @SunsetRunner. 

I'll be around if you need further assistance. 

[Ericws]

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@SilviaFitbit wrote:

Thanks for getting back @Ericws. Sorry for the delayed reply. 

We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

I appreciate the tips you've shared in the forums @SunsetRunner. 

I'll be around if you need further assistance. 

---

Thank you.  I tried 2 experiments:

1- I tried to pair the Philips SHQ6500 to my iPhone.  They paired up fine.

2-  I bought a cheap, cheap pair of no-name headphones at a supermarket.  They paired with the Ionic just fine, and quickly.  Sound not too hot, but they work with Ionic.

So I can't figure it out.   Both the Philips and the Ionic work, but they don't work with each other any longer.  Weird?

[SilviaFitbit]

Thank you for getting back @Ericws. I appreciate the troubleshooting you've followed to pair your Ionic with other headphones. 

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble.

We appreciate your patience and look forward to getting you back on track.