Ionic can't recognize all my playlists on iTunes

[steven.pino]

OK- have a level two message/ticket into Fitbit and they have told me they are investigating the issue.

Although I have a small number of songs on the ionic, on the the connect fitbit app, the app does not recognize all of my playlists. There is no option to scroll down or up but it just lists 4-5 playlists but not the ones I want to download. 

I've reset the watch, reinstalled software and done everything that fitbit has suggested. I'ts been a couple of weeks and what I hear from FB is that they are "working on it".

Anyone out there have a workaround. 

As much as I want to love this devise.. I think it is far away from "prime time". I question why FB released this without having a more stable, workable product. Although I am super patient, reading reviews and seeing how they respond and dont'  really have a workaround, tell me this product is not as advertised. 

Its very simple, how can I download the 300 - 400 songs you indicate are part of the functionality with out spending weekends trying to figure this out on my own. The first person who thinks about  a response  saying its an apple issue.. please just don't even bother.

#beyond frustrated with fitbit ionic

#junk

[MarreFitbit]

Thanks for stopping by @steven.pino and thanks for the thorough feedback for the Fitbit environment, customer service, platform and devices. This has not gone unnoticed and be sure that I will pass this along. 

We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

Thanks for already troubleshooting this on your own and also with our Support Team. I've taken the time to review your case and I just wanted to let you know that they've escalated your case accordingly. Check your inbox for further resolution. 

However, I'd like to share some extra things with you my friend. 

The music and podcast file types you can download to your watch depend on whether you use a PC or a Mac. Note that some older songs may not transfer due to copyright protections (known as DRM encryption).

PC:

• MP3 files
• MP4 files with AAC audio
• WMA files

Mac: 

• MP3 files
• MP4 files with AAC audio

Users are running into various blockers that are preventing a successful transfer. My friend @ErickFitbit has compiled them in this post, please check it out and follow his suggestions. 

Hope that helps! Don't lose the hope, I'm crossing my fingers.