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Ionic cannot pair with phone, says it is locked

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‎06-16-2022 18:32 - last edited on ‎06-19-2022 11:56 by Fitbit Moderator

‎06-16-2022 18:32 - last edited on ‎06-19-2022 11:56 by Fitbit Moderator

Onr day I woke up and my app had changed.  There was a new name on my profile and tried to re-pair the watch to my phone but I get an error message saying my watch is locked.  Super annoying 

 

Moderator edit: updated subject for clarity

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6 REPLIES 6

‎06-16-2022 19:19

‎06-16-2022 19:19

Hi @Jacqueline0020 the Ionic is under a voluntary recall. Is it possible you applied for the refund and the Ionic was disabled? click to learn more.

Stepping in the U.S.A. since September 2013. Android 14

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‎06-16-2022 21:08

In response to Odyssey13

‎06-16-2022 21:08

I did not do the recall. 

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‎06-16-2022 22:34

In response to Jacqueline0020

‎06-16-2022 22:34

If another name is on your account, check your email - when someone tries to take over your account, an email is sent to you asking if you meant to change the email/name. @Jacqueline0020 why not take advantage of the recall and get your refund.

Stepping in the U.S.A. since September 2013. Android 14

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‎06-22-2022 01:22

‎06-22-2022 01:22

Is your watch working now???

 

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‎06-22-2022 04:05

In response to Monirul

‎06-22-2022 04:05

No
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‎06-22-2022 11:00

In response to Jacqueline0020

‎06-22-2022 11:00

Hello everybody, thank you for visiting the Fitbit Community.

 

Currently, there is a voluntary Safety Recall of Fitbit Ionic Smartwatches.

 

For more information, please visit this thread.

 

I am going to close this thread to keep the Community organized.

 

Have a nice day.

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