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Ionic changed time when getting wet and gets hot

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‎02-24-2021 01:58 - last edited on ‎02-24-2021 11:35 by

‎02-24-2021 01:58 - last edited on ‎02-24-2021 11:35 by

A few weeks ago, my Ionic had suddenly changed time while I was having a shower.

I thougt nothing of it, but later when I tried to load it again it was getting extemely hot and would not start anymore. This is my second Ionic, the first lasted ony for about 15 months and this one made it aprox tot 18 months I believe.

I still believe it is a beautiful watch ansd I loved all the features, my wife has the third generation of the Charge, but I am loosing confidence.... wouldn't you?

What is wrong with this company. Will there be a refund or a switch? I do not see the Ionic anyore in the products listed. What do I need to do to get some refund?

 

 

Moderator edit: subject for clarity 

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‎02-24-2021 11:35

‎02-24-2021 11:35

Welcome to the Fitbit Community, @RAWEPO.

 

Thanks for the details shared in your post. I am sorry that you are going through this situation and understand your concerns. The best way to get help for this problem is to chat with our Support team online or give them a call. Click here to get connected. You can take a look at this page for more information about the warranty policy.

 

See you around.

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