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Ionic changes to French when its battery dies

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‎09-11-2021 04:28 - last edited on ‎09-12-2021 08:47 by Fitbit Moderator

‎09-11-2021 04:28 - last edited on ‎09-12-2021 08:47 by Fitbit Moderator

I bought an ionic off the internet (my third).  

When the battery dies it reverts to French language and time. 

This doesn't bother me I don't mind learning French and subtracting hours, what bothers me is I loose my heart rate and sleep trackers in the app. Simultaneously.  When I go in to add them via edit they

They are grayed out and won't let me select them

 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎09-11-2021 08:22

‎09-11-2021 08:22

@Vermin - it sounds like you got a bad device. The only thing I can suggest is to re-start it then, do not allow the battery to die. If this does not help, can you contact the seller and ask for a refund? 

Best Answer

‎09-12-2021 12:01

In response to SunsetRunner

‎09-12-2021 12:01

Welcome to the Fitbit Community, @Vermin. It's nice to see you around and thank you for your help, @SunsetRunner.

 

@Vermin Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation as it seems that your watch disconnects from your Fitbit account. I was able to see that you have already contacted our Support team regarding this. Please feel free to contact our team back as they already have all the details and special tools to continue assisting you. 

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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