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Ionic charging pins came out

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‎09-24-2021 00:45 - last edited on ‎09-25-2021 17:55 by Fitbit Moderator

‎09-24-2021 00:45 - last edited on ‎09-25-2021 17:55 by Fitbit Moderator

Charge pins come out of iconic so cant charge must be a manafacturing fault .. service wont replace as old than 2 years they say... no great when you  paid 250 ... for something that only works for a year or so... 

 

Moderator Edit: Clarified subject

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‎09-25-2021 17:57

‎09-25-2021 17:57

@Angieapp Hi there. 

 

Thanks for sharing your experience with Ionic. I see where you're coming from. 

 

Our team review each case individually and the option provided is based in the Fitbit Warranty, if you have any additional questions, you can always get back with them, they'll be happy to clarify them. 

 

See you around. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎09-26-2021 01:59

‎09-26-2021 01:59

If you cant charge the watch due to a defect it should be replacd even out of warranty that my whole point.. otherwise watch can we made to only last 2 years which for the price you pay is not right 

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‎09-30-2021 13:16

In response to Angieapp

‎09-30-2021 13:16

@Angieapp Thank you for getting back. 

 

Your feedback is appreciated, be sure that this helps us to continue improving our services offered. Take into consideration that our Support team will provide options based in the Fitbit Warranty. 

 

Have a nice day. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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