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Ionic charging pins come out

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‎07-31-2021 10:09 - last edited on ‎08-01-2021 13:24 by

‎07-31-2021 10:09 - last edited on ‎08-01-2021 13:24 by

Anyone one had a issue with the charging pin on on iconic watch come off so watch wont charge

 my opinuion is this is a design fault . So should be replaced

 

Interested if anyone else has had the same  issue with charging pins coming out

 

 

Moderator edit: subject for clarity 

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‎08-01-2021 13:23

‎08-01-2021 13:23

It’s good to see you in the community, @Angieapp.

 

Thanks for the details shared in your post. I understand how you are feeling about this situation and thank you for sharing your concern. I was able to see that you have already contacted our Support team regarding this. I am sure they tried their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I appreciate your understanding and hope to keep you in the Fitbit family.

 

Have a good day.

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