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Ionic charging port has disintegrated

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‎09-09-2021 01:55 - last edited on ‎09-09-2021 04:14 by Fitbit Moderator

‎09-09-2021 01:55 - last edited on ‎09-09-2021 04:14 by Fitbit Moderator

20210909_090527.jpg

 

20210909_090521.jpg

 

This is odd, it seems the charger port on my Ionic decided to disintegrate.

 

I actually thought it had melted, but

theres no damage or melted plastic on the the cable, and the ionic still turns on (at least enough to say 0%).

 

20210909_090534.jpg

 

20210909_090538.jpg

 

It was fine last week when I I charged it last.

 

 

Moderator Edit: Personal info removed

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‎09-09-2021 04:14

‎09-09-2021 04:14

@Riocaz I hope you're doing well.

 

Sorry to hear about this and thank you for sharing these pictures. I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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