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Ionic charging problems / not coming on

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‎12-18-2019 22:34

‎12-18-2019 22:34

Hi Good morning , 

 
Please can you help me... 
 
I have had my Fitbit Ionic for coming up to 2 years now with no problems.
 
At the moment I have a problem with it. Hopefully it's not major.
 
I charged my watch on Monday night as I do every 3 to 4 days.
But it looks like it will not charge up at all.... 
The battery percentage shows 0%. 
No matter how long it's kept on charge. 
 
Is there something we can do ?
Is there a repair service available ? ...
or do I just forget about it and move to another brand 😕👎
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‎12-19-2019 05:45 - last edited on ‎12-03-2024 05:16 by Fitbit Moderator

‎12-19-2019 05:45 - last edited on ‎12-03-2024 05:16 by Fitbit Moderator

@Pritchard Welcome to the Community. 

I appreciate the time you took to share your experience with Ionic. Fitbit doesn't have any repair centers but I'll be happy to help you. 

I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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