Ionic completely dead

[wispypoo]

My ionic went completely dead this morning.  It was at 50% last night and then this morning it completely went black.

It was bought last year

[SilviaFitbit]

It's great to see you on the Community @wispypoo. I appreciate the details mentioned. 

I've shared your post with our Support team and they've mentioned you already have a case with them. Please continue the communication through email, they will provide further assistance. 

I'll be around if you have any additional questions. 

[wispypoo]

They responded to me but did not give a satisfactory solution for someone who was a loyal customer... Fitbit was only a year old.. and instead of replacing their faulty product they offer a 25% discount... I don’t think so! I won’t be purchasing another product from you and I will most definitely discourage anyone else from buying one

Sent from my iPhone

[SilviaFitbit]

Thanks for getting back @wispypoo. Sorry for the delayed reply. 

Your feedback is appreciated. It is particularly difficult when the device is no longer covered by the warranty, but even tough Support is eager to help with any problem you may experience with the product, they do need to adhere to the official warranty policy, this would start counting from the original date of purchase.

Hope you can give Fitbit another opportunity in the future. 

[Ex-user1]

I agree with wispypoo. I will never buy another fitbit again and will discourage others from doing the same. I have bought a few and they all die just after the warranty is up. My husband's died in February (was purchased for Christmas gift in 2017), so it was out of warranty, you sent us a "new" one in February and that one died in July. All I got from customer support was wipe the back with alcohol and try to start it up and then the discount spiel. Your product isn't worth the money you are charging if it's a disposable piece that dies just after the warranty. That is not good customer support at all.

[eduardovk]

@Ex-user1 @wispypoo , I totally agree with both of you. Also, I think that @SilviaFitbit leaves in a place where there is a single answer for all problems (that is, "it's out of warranty"). 

[cblaze]

Same thing happened to me two months ago. 

Everything works fine and the one day the app can not sync my ionic. I did all the things recommended. Eventually I decided to factory reset and got rid of all my data, and it still does not work. Few days later I cannot charge the watch anymore. It is completely dead I only have it for like ten months. 

The worst thing is, Fitbit does not put effort to fix the problems, there are tons of complaints in the forum and few months later nothing happened. Fitbit just put all effort on new devices and forget about the old ones. 

It is such a shame as I think ionic has the best look in their series. If ppl want the new versa look it is better to go for Apple Watch right. 

The problem is less of the Fitbit hardware it is more like lack of support or follow up. You just don’t change a firmware or something and don’t do any QA and expect ppl to have problem every time u update something. 

So it’s a bye bye for me.