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Ionic constantly turning on and switching screens

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‎07-23-2021 11:08 - last edited on ‎07-23-2021 19:19 by

‎07-23-2021 11:08 - last edited on ‎07-23-2021 19:19 by

My ionic screen is constantly turning on and bouncing from screen to screen - even when it’s off my wrist. I’ve done a reset and a factory reset. Any suggestions on what steps to take before finally scrapping it?

 

 

Moderator edit: subject for clarity 

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‎07-23-2021 19:20 - edited ‎07-23-2021 19:21

‎07-23-2021 19:20 - edited ‎07-23-2021 19:21

Welcome to the Fitbit Community, @kev0516.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. I was able to see that you have already contacted our Support team and that they were able to assist you. Thank you for your time and efforts.

 

By the way, I've moved your post to Ionic board so we can keep our forums organized.

 

See you around.

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