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Ionic counting lots of steps

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‎06-18-2020 09:24 - last edited on ‎06-18-2020 18:53 by Fitbit Moderator

‎06-18-2020 09:24 - last edited on ‎06-18-2020 18:53 by Fitbit Moderator

After updating to 27.70.8.0 my fitbit now counts steps as I'm sitting doing nothing at all. I can watch it count steps. It constantly drains my battery now. 

I've shut it down, rest it completely and still continues.  Yesterday I it says I walked over 50,000 steps

HELP!!!

 

Moderator Edit: Clarified subject

 

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‎06-18-2020 18:52 - last edited on ‎07-29-2025 09:44 by Fitbit Moderator

‎06-18-2020 18:52 - last edited on ‎07-29-2025 09:44 by Fitbit Moderator

Hi @MamaLenore, welcome to the Community Forums!

Thanks for your post and for trying some troubleshooting steps before to posting over here. Since the restart process that you've already tried didn't resolve this step count issue, I recommend you to try our factory reset procedure following the next steps:

  1. On the device, hold all three buttons for about 10 to 12 seconds. 
  2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
  3. When the device vibrates, release all buttons. 
  4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
  5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.

Let me know if the issue persists and if you have any additional questions. 

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